Customer Support

This agreement covers support for BDD for Jira Add-On. The support can be provided to customers that purchased the Add-On via Atlassian Marketplace. This agreement may be revised.

Customer Support

When requesting a support via the channels listed below, customers can expect a response within one business day and reasonable attempts to resolve the problem. There are no guarantees regarding successful resolution or any compensation in case of failure to resolve the problem.

The points of contact are the following:

• Create a support issue

• or send an email to - support@sharedspec.com

Support is provided in English language.

Support Hours

Customers can expect support during CET business hours, i.e. Monday - Friday, 09:00 - 18:00 CEST.

Support should not be expected on weekends or on Czech Republic public holidays, which can be found here.