This agreement covers support for Gherkin Editor for Jira Add-On. The support can be provided to customers that purchased the Add-On via Atlassian Marketplace. This agreement may be revised.
Customer Support
When requesting a support via the channels listed below, customers can expect a response within one business day and reasonable attempts to resolve the problem. There are no guarantees regarding successful resolution or any compensation in case of failure to resolve the problem.
The points of contact are the following:
or send an email to - support@sharedspec.com
Support is provided in English language.
Support Hours
Customers can expect support during CET business hours, i.e. Monday - Friday, 09:00 - 18:00 CEST.
Support should not be expected on weekends or on Czech Republic public holidays, which can be found here.
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